Self-service still generates debate: some fear the replacement of human service, others find the lack of direct contact strange. But the truth is that it is already a consolidated reality, present not only in retail, but also in restaurants, shopping malls, universities, and much more.
Modern, versatile, and customizable
With the advancement of interactive screens and ultra-modern kiosks, self-service has gained ground in different contexts:
– In supermarkets, to speed up shopping;
– In universities, to renew student ID cards;
– In banks, for internal services.
All this is due to the flexibility of the available models, which easily adapt to different needs and environments.
An increasingly common preference
Although there are still those who prefer traditional customer service, many consumers now expect to find self-service options. According to a survey by the NeoAssist platform, 87% of respondents want to have this alternative available, especially in situations that require speed and autonomy.
An evolution that is here to stay
The 2019 pandemic accelerated the adoption of contactless solutions for health and safety reasons. But the benefits soon proved to be even greater:
– Reduced operating costs
– Ease of use
– Low investment
– More autonomy for consumers
Environments with multimodal service options come out ahead, offering choice and convenience.
The ideal model for your business
It all depends on your needs. With the possibility of total customization, including peripherals such as printers, scanners, cameras, and other gadgets, self-service terminals can be easily integrated into any operation.
At Quinyx Company, we offer cutting-edge technology and tailor-made solutions for your company. See our available kiosk layouts at this link.
References:
https://canaltech.com.br/empreendedorismo/autoatendimento-ja-e-uma-realidade-no-comercio-fisico-veja-exemplos-209876/