Frequently Asked Questions

About Quinyx

Quinyx products are specially designed to meet the needs of a variety of industries seeking to enhance their operations and interactive experiences. Our innovative, high-quality solutions are adaptable to a wide range of environments, including but not limited to hospitals, where we offer solutions to optimize patient care and facilitate communication between medical teams; schools, where our interactive technologies promote modern and engaging teaching methods; coworking spaces, where interactivity and efficient communication are essential for sharing ideas and collaborating; corporations, where our products drive quality presentations and engaging training; and clinics, where we facilitate interaction between doctors and patients. In addition, our services are also highly beneficial to business and corporate education institutions, providing interactive and effective learning solutions. In short, Quinyx products are adaptable and highly effective in a variety of industries seeking to improve their operations through technological innovation. 

Quinyx currently has a solid and comprehensive presence in Brazil, serving nationwide and offering our innovative technological solutions in all states of the country. In addition, we have expanded our services to also serve an international clientele, establishing a presence in several strategic regions abroad. With operations in key markets around the world, we are committed to providing high-quality support and innovative solutions to customers and organizations, not only in Brazil but also in various countries around the globe. This expansion allows us to serve a diverse customer base, contributing to technological advancement and the improvement of operations in different sectors and industries, both nationally and internationally.

Quinyx offers a range of interactive products, such as the Digital Table, Interactive Whiteboard, Interactive Display, and Self-Service Kiosk, all equipped with touchscreen technology. Our products aim to enhance interactivity and efficiency in educational, corporate, and customer service environments, offering an engaging and intuitive experience to improve everyday activities.

Installation and Technical Support

To perform accurate calibration of the Quinyx Interactive Whiteboard, it is essential to follow the detailed steps provided in the installation manual that comes with the equipment. The manual contains the installation and calibration software, which must be properly installed on the computer connected to the Interactive Whiteboard. After installing the software, carefully follow the instructions provided in the manual and calibration software to ensure accurate and functional configuration of the Interactive Whiteboard. If you encounter any difficulties during the calibration process, please do not hesitate to contact our dedicated technical team, who are ready to provide expert support and assistance to help resolve any issues and ensure accurate calibration and an optimal user experience with the Quinyx Interactive Whiteboard.

To activate the warranty in case of issues with Quinyx products, we recommend accessing the 'Support' icon located in the lower right corner of this screen. By accessing technical support, you can continue the process of opening a support ticket and requesting a product warranty. It is essential to be prepared with all relevant product information, including purchase details and a detailed description of the issue you are experiencing. Our technical support team will be ready to offer expert assistance and accurate guidance to help resolve any issues and ensure that your product receives the proper attention and support in accordance with the warranty terms established by Quinyx.

Quinyx offers customized installation services that can be conducted either remotely, through online installation, or in person, depending on the customer's needs and preferences. Our support team will be ready to provide all necessary guidance on installation procedures, regardless of the method chosen. It is important to note that fees may apply for certain types of installation services, and our team will be available to provide detailed information about the costs associated with online or in-person installation.

For accurate information about software updates available for your products. Our team can provide detailed guidance on the latest software updates for your specific equipment and how to access and install them. In addition, our team is available to provide expert technical support and step-by-step guidance to ensure that software updates are installed successfully, keeping your Quinyx products up to date with the latest features and functionality.

Products

The Quinyx Interactive Whiteboard is a versatile solution that can be applied in a variety of environments and contexts, including, but not limited to, businesses, school classrooms, training institutions, conference auditoriums, and collaboration spaces. Its ability to facilitate interactivity, collaboration, and engaging presentations makes it an ideal choice for promoting effective communication, dynamic teaching, and interactive participation in a variety of educational and business settings. In addition, its intuitive interface and advanced features make it a valuable tool for facilitating training, multimedia presentations, and interactive discussions, providing an enhanced learning and communication experience.

The Quinyx Interactive Display is a versatile solution that excels in a variety of environments and contexts, including educational spaces such as classrooms and training rooms, as well as in hotels to provide guests with interactive information and entertainment experiences. In addition, it is highly effective in large industries, where it facilitates product presentations and team training, and in corporate environments, where it promotes efficient collaboration and interactive meetings. With its ability to deliver dynamic presentations, information sharing, and engaging interactions, the Quinyx Interactive Display stands out as an essential tool for enhancing communication and user experience in a variety of business and educational settings.

The Quinyx Digital Table offers a variety of valuable uses and benefits, especially in promoting gamification and cognitive development in children and patients in educational and healthcare settings. With a diverse range of activities and applications aligned with the National Common Core Curriculum (BNCC), the Digital Table stimulates interactive learning and the development of essential skills in a playful and engaging way. Its versatility allows it to be effectively incorporated into a variety of environments, including, but not limited to, educational institutions, healthcare facilities, and leisure facilities. In addition, its ability to promote social interaction, educational entertainment, and cognitive development makes it a valuable tool for enhancing the user experience and engagement in various learning and healthcare contexts.

The Quinyx Digital Table is equipped with many applications covering various areas of knowledge, featuring a clean and safe design that aims to optimize children's development. On the other hand, the ADA Digital Table offers interactions with sensory panels of various colors and proposals, as well as interactive cubes that integrate directly with the applications. Its games are inclusive and directly linked to the development of articulated intelligence. Both tables have different approaches in terms of functionality and features, but both prioritize children's engagement and development, providing enriching interactive and educational experiences.

For the Quinyx Interactive Whiteboard to function properly, a projector and a computer are required. The Whiteboard receives the image projection and allows direct interactions on its surface. Although the Interactive Whiteboard is compatible with a variety of projectors, we highly recommend using a short-throw projector to ensure the best interactive experience and a clear and accurate projection.

While the Quinyx Interactive Whiteboard requires the integration of other components, such as a projector and a computer, to enable its use, the Interactive Display offers a standalone solution, eliminating the need for additional components to function. It is recommended that customers assess their needs and consider their specific objectives when choosing between the Quinyx Interactive Whiteboard and Interactive Display, thus ensuring that the chosen solution adequately meets the interactivity and presentation demands of their respective environments and application contexts.

To purchase Quinyx products, customers can contact us through the ‘Contact’ section on our website. Our dedicated and specialized team will provide personalized guidance and direct customers to the most suitable and nearest retailer. In addition, our representatives will be available to provide detailed information about products, prices, payment methods, and delivery options, thus ensuring a smooth and satisfying shopping experience.

Quinyx offers a standard one-year manufacturer's warranty on all its products. This warranty covers manufacturing and operational defects within the specified period. For information on warranty extension options or specific warranty requirements beyond the standard period, customers can contact our dedicated sales team, who will be available to provide personalized guidance and additional warranty options as needed.

To begin the partnership process with us, interested parties should contact us via the ‘Contact’ section and wait for our team to get in touch.
Quinyx values dedicated and committed partnerships that share our commitment to excellence and quality. To become an authorized reseller of Quinyx products, it is essential to demonstrate a deep interest and enthusiasm for the sales industry, as well as a solid understanding of the market and your target customers. In addition, we seek partners who are committed to offering high-quality, market-recognized products and providing exceptional customer service.

To schedule a demonstration of Quinyx products before making a purchase, we recommend contacting our dedicated sales team. Our team will be ready to provide detailed information about the products and schedule a personalized demonstration based on your specific needs and preferences. During the demonstration, you will have the opportunity to explore the features and capabilities of our products, as well as clarify any questions or concerns you may have.

Quinyx offers comprehensive training for end users of its products, which can be conducted either online or in person, depending on the customer's needs and preferences. By contacting our team and providing detailed information about the product and the institution you are affiliated with, we can discuss training options that are tailored to your specific needs. It is important to note that training may be subject to additional fees, and our team will be available to provide detailed information about the costs associated with in-person or online training.