Frequently Asked Questions

Quinyx products are specially designed to meet the needs of a variety of industries seeking to improve their operations and interactive experiences. Our innovative, high-quality solutions can be adapted to a wide range of environments, including, but not limited to, hospitals, where we provide solutions to optimize patient care and facilitate communication among medical teams; schools, where our interactive technologies promote modern and engaging teaching methods; coworking spaces, where interactivity and efficient communication are essential for sharing ideas and collaborating; corporations, where our products enhance high-quality presentations and engaging training sessions; and clinics, where we facilitate interaction between doctors and patients. In addition, our services are highly beneficial for business and corporate education institutions, providing effective interactive learning solutions. In summary, Quinyx products are adaptable and highly effective across a variety of industries seeking to improve their operations through technological innovation.

Quinyx currently has a strong and comprehensive presence in Brazil, serving customers nationwide and offering our innovative technology solutions in every state. We have also expanded our services to serve international customers, establishing a presence in several strategic regions abroad. With operations in key markets around the world, we are committed to providing high-quality support and innovative solutions to customers and organizations not only in Brazil, but also in several countries across the globe. This expansion allows us to serve a diverse customer base, contributing to technological advancement and improved operations across different sectors and industries, both nationally and internationally.

Quinyx offers a variety of interactive products, such as the Digital Table, Interactive Whiteboard, Interactive Display, and Self-Service Kiosk, all equipped with touchscreen technology. Our products are designed to enhance interactivity and efficiency in educational, corporate, and customer service environments, providing an engaging and intuitive experience that improves everyday activities.

To accurately calibrate the Quinyx Interactive Whiteboard, it is essential to follow the detailed steps provided in the installation manual supplied with the equipment. The manual includes the installation and calibration software, which must be properly installed on the computer connected to the Interactive Whiteboard. After installing the software, carefully follow the instructions provided in the manual and calibration software to ensure that the Interactive Whiteboard is configured accurately and works properly. If you encounter any difficulties during the calibration process, please contact our dedicated technical team, which is ready to provide specialized support and assistance to resolve any issues and ensure accurate calibration and an optimal experience with the Quinyx Interactive Whiteboard.

To make a warranty claim regarding a Quinyx product, we recommend selecting the ‘Support’ icon located in the lower-right corner of this screen. Through technical support, you can proceed with opening a support ticket and submitting a product warranty request. Please have all relevant product information available, including purchase details and a detailed description of the issue. Our technical support team will be ready to provide specialized assistance and clear guidance to help resolve the matter and ensure that your product receives the appropriate attention and support in accordance with Quinyx's warranty terms.

Quinyx offers customized installation services that can be performed remotely through online installation or on-site, depending on the customer's needs and preferences. Our support team will provide all necessary guidance regarding the installation procedures, regardless of the selected method. Please note that fees may apply to certain types of installation services, and our team will be available to provide detailed information about the costs associated with online or on-site installation.

For accurate information about software updates available for our products, please contact our team. We can provide detailed guidance on the latest software updates available for your specific equipment and explain how to access and install them. Our team will also provide specialized technical support and step-by-step instructions to ensure that software updates are installed successfully, keeping your Quinyx products up to date with the latest features and functionality.

The Quinyx Interactive Whiteboard is a versatile solution that can be used in a variety of environments and contexts, including, but not limited to, businesses, school classrooms, training institutions, conference auditoriums, and collaboration spaces. Its ability to facilitate interactivity, collaboration, and engaging presentations makes it an ideal choice for promoting effective communication, dynamic teaching, and interactive participation in a wide range of educational and business settings. Its intuitive interface and advanced features also make it a valuable tool for training sessions, multimedia presentations, and interactive discussions, providing an enhanced learning and communication experience.

The Quinyx Interactive Display is a versatile solution that performs exceptionally well in a variety of environments and contexts, including educational spaces such as classrooms and training rooms, as well as hotels, where it can provide guests with interactive information and entertainment experiences. It is also highly effective in large industrial facilities, where it supports product presentations and team training, and in corporate environments, where it promotes efficient collaboration and interactive meetings. With its ability to deliver dynamic presentations, information sharing, and engaging interactions, the Quinyx Interactive Display is an essential tool for improving communication and the user experience across a variety of business and educational settings.

The Quinyx Digital Table offers a variety of valuable uses and benefits, particularly by promoting gamification and the cognitive development of children and patients in educational and healthcare environments. With a diverse range of activities and applications aligned with Brazil's National Common Core Curriculum (BNCC), the Digital Table encourages interactive learning and the development of essential skills in a playful and engaging way. Its versatility allows it to be effectively incorporated into a variety of environments, including, but not limited to, educational institutions, healthcare facilities, and recreational spaces. Its ability to promote social interaction, educational entertainment, and cognitive development also makes it a valuable tool for improving user experience and engagement across different learning and healthcare contexts.

The Quinyx Digital Table is equipped with numerous applications covering different areas of knowledge and features a clean, safe design intended to support children's development. The ADA Digital Table, on the other hand, offers interactions with sensory panels featuring different colors and activities, as well as interactive cubes that connect directly to the applications. Its games are inclusive and directly associated with the development of articulated intelligence. The two tables take different approaches to functionality and features, but both prioritize children's engagement and development by providing enriching interactive and educational experiences.

A projector and a computer are required for the Quinyx Interactive Whiteboard to operate properly. The whiteboard receives the projected image and allows direct interaction on its surface. Although the Interactive Whiteboard is compatible with a variety of projectors, using a short-throw projector is highly recommended to ensure the best interactive experience and a sharp, accurate projection.

While the Quinyx Interactive Whiteboard requires integration with additional components, such as a projector and a computer, the Interactive Display is a standalone solution that does not require additional components to operate. Customers should assess their needs and specific objectives when choosing between the Quinyx Interactive Whiteboard and Interactive Display, ensuring that the selected solution adequately meets the interaction and presentation requirements of their respective environments and use cases.

To purchase Quinyx products, customers can contact us through the ‘Contact’ section of our website. Our dedicated and specialized team will provide personalized guidance and direct customers to the most appropriate reseller in their area. Our representatives will also be available to provide detailed information about products, prices, payment methods, and delivery options, ensuring a smooth and satisfactory purchasing experience.

Quinyx offers a standard one-year manufacturer's warranty for all its products. This warranty covers manufacturing and operational defects within the specified period. For information about extended warranty options or specific warranty requirements beyond the standard period, customers can contact our dedicated sales team, which will provide personalized guidance and additional warranty options as needed.

To begin the partnership process, interested parties should contact us through the ‘Contact’ section and wait for our team to get in touch. Quinyx values dedicated and committed partners who share our commitment to excellence and quality. To become an authorized reseller of Quinyx products, it is essential to demonstrate strong interest and enthusiasm for the sales sector, as well as a solid understanding of the market and its target customers. We also seek partners who are committed to offering high-quality, recognized products and providing exceptional customer service.

To schedule a demonstration of Quinyx products before making a purchase, we recommend contacting our dedicated sales team. Our team will provide detailed product information and schedule a personalized demonstration based on your specific needs and preferences. During the demonstration, you will have the opportunity to explore the features and capabilities of our products and clarify any questions or concerns you may have.

Quinyx offers comprehensive training for end users of its products, which can be delivered online or on-site, depending on the customer's needs and preferences. By contacting our team and providing detailed information about the product and the institution with which you are affiliated, we can discuss training options suited to your specific needs. Please note that training may be subject to additional fees, and our team will be available to provide detailed information about the costs associated with on-site or online training.